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Requisition Number 17-0040
Post Date 5/23/2017
Title Receptionist
Department Business Services
City Silver Spring
State MD
Description The American Nurses Association (ANA) is the premier organization representing the interests of the nation's 3.6 million registered nurses. ANA advances the nursing profession by fostering high standards of nursing practice, promoting a safe and ethical work environment, bolstering the health and wellness of nurses, and advocating on health care issues that affect nurses and the public. ANA is at the forefront of improving the quality of health care for all.

The Front Desk Receptionist/Administrative Assistant is responsible for greeting and assisting guests, answering overflow department calls, processing employee badges and providing general administrative support to a variety of departments. Make excellent first impression as the Ambassador to ANA with both visitors and callers. Monitor employee whereabouts in order to serve the needs of other employees and visitors. Demonstrate a pleasant personality with a focus on delivering outstanding customer service.

• Greet and direct visitors to the appropriate department or person, handle inquiries and serve as gatekeeper for Enterprise
• Answer overflow department calls
• Generate office correspondence and reports
• Assist with other related clerical duties such as photocopying, faxing, filing, processing invoices for payment and sorting incoming mail

High school diploma or equivalent

Related Work Experience:
Must possess a minimum of one year front desk experience and demonstrate a pleasant personality with a focus on providing outstanding customer service. Ability to work independently, problem solve and communicate effectively. Prior experience as an Office Assistant or Administrative Assistant preferred.

Must be proficient in Microsoft Word, Excel and Outlook
Must have high attention to detail
Must possess excellent communication skills
Ability to answer the phone in a clear and concise tone while consistently demonstrating professional phone etiquette
Must be able to manage multiple priorities
Must be trustworthy and demonstrate the ability to handle confidential information

ANA’s state of the art office is located in the heart of beautiful downtown Silver Spring, Maryland, just blocks from the Metro and a wide range of restaurants and shops. ANA offers competitive salaries, a flexible work schedule and great benefits that include the following and many more:
• Attractive benefit plan for Health, Dental, Vision, RX
• 3 weeks paid vacation and Christmas week off (paid)
• 9 paid holidays, birthday holiday, and 12 sick days
• Excellent matching 401K plan
• Tuition Reimbursement and Professional Development
• Flexible Spending Accounts

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