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Requisition Number 17-0018
Post Date 3/9/2017
Title Magnet Program Specialist
Department Magnet
City Silver Spring
State MD
Description Provides independent logistical support for the Magnet Recognition Program®, to applicants, commissioners, appraisers, Magnet organizations, and Magnet Program office staff. Serves as a key point of contact for anyone requesting information about the Magnet Recognition Program.

DUTIES:
•Monitors and manages the activities of up to 120 organizations during the various stages of the Magnet application process, requiring highly-developed organizational and tracking skills for consistent accuracy and quality.
•Interfaces with over 200 Magnet Program appraisers regarding organization assignments and all corresponding activities: conference calls, expenses/check requests, database and website usage, contact information updates, shipping and destruction of confidential documents.
•Contributes to the resolution of complex problems. Initiates first analysis and recommendations for problem-solving in an environment where there are a variety of everyday unique situations requiring immediate attention and action
Executes final quality control check of diverse Magnet materials including but not limited to materials sent to the Chief Nursing Officers (CNOs) and Magnet Program Directors (MPDs) of applicant and Magnet facilities, Magnet Appraisers, Magnet Commissioners, Constituent Member Associations (CMAs) and other key decision makers/players involved in the Magnet journey.
•Interfaces with Senior Magnet Program Analyst on a daily basis to ensure a quality work product when processing a wide-range of materials, confidential and other, and provides recommendations as necessary. Uses critical thinking skills to foresee potential conflicts with appraiser assignments and offers suggestions for intervention. Ensures meticulous attention to detail when processing a wide range of materials, confidential and other.
•Uses critical thinking skills to prioritize workflow and minimize error and conflicts when preparing reports, tracking timelines and key data points, working with appraiser teams, entering information into database including back-filling, setting up Analyst conference calls and other quality-sensitive materials.
•Updates organizational files for over 250 applications. Accurately enters and maintains extensive data in online databases and Excel spreadsheets designed to manage the Magnet program budget and produce statistical data and information. Sensitive to confidential nature of all correspondence. Possesses an astute understanding of being discreet. Evaluates and prioritizes incoming correspondence. Determines nature of the content and routes appropriately.
•Communication: with various agencies outside of ANA/ANCC to facilitate the application process, including but not limited to State Nurse’s Associations, the Occupational Safety and Health Administration, as well as state and local Departments of Health. Follow up as needed to ensure desired outcome.

QUALIFICATIONS REQUIRED

Education
Bachelor’s Degree (Varied disciplines considered) or equivalent combination of training and experience.

Related Work Experiences
Five years in a position with multiple complexities and concurrent task coordination

Skills

•Ability to work independently as well as with a team.
•Ability to coordinate and follow through on several applications concurrently which are in various stages of the application process.
•Ability to maintain confidentiality with all information pertaining to the Magnet Recognition Program as well as its commissioners, appraisers, and applicant facilities.
•Ability to maintain the strict time line of schedules outlined for the application process.
•Ability to think critically and problem solve.
•Ability to express ideas concisely in both oral and written form. Editorial and grammatical accuracy are mandatory.
•Ability to interact fluently with ANA members, high level professionals, national leaders, international leaders, and the public.
•Ability to organize and maintain computerized files and a database is mandatory
•Ability to skillfully operate software within the Microsoft Office Suite

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