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Requisition Number 17-0032
Post Date 5/8/2017
Title Operations Technician
Department Business Services
City Silver Spring
State MD
Description The American Nurses Association (ANA) is the premier organization representing the interests of the nation's 3.6 million registered nurses. ANA advances the nursing profession by fostering high standards of nursing practice, promoting a safe and ethical work environment, bolstering the health and wellness of nurses, and advocating on health care issues that affect nurses and the public. ANA is at the forefront of improving the quality of health care for all.

The internal distribution of all mail, parcels and supplies coming to and going out of assigned department(s) and processing all outgoing mail. Ensures that all mail and packages are routed to the correct units and/or persons within the department. Ensures that conference rooms are set up daily according to specifications and maintained properly.

Prepares all outgoing mail/parcels to ensure they have proper postage; prepares bulk orders for shipment. Process all incoming mail by department and process checks and invoices according to specifications from ANA Finance. Keeps abreast of all changes in postal rates, updates all postal equipment to reflect changes. Operates all mail room equipment in a safe and sound manner. Coordinates maintenance service to ensure that machines are running properly. Coordinates and acts as liaison with Federal Express and UPS for the Association. Prepares month end usage reports for Finance charge back to department cost centers.

Inventories and maintain hospitality supplies for meetings and for staff lounges. Coordinate hospitality order requests and place orders to maintain par levels.

Distribute in-house office supplies according to Manifest and certain standards and procedures. Coordinate package returns as directed.

Service walk up copiers with supplies and perform basic maintenance and/or contact service vendor.

Receives and stores all materials that may come into the receiving department; inventories all materials before stored according to procedures.

Reviews electronic conference room schedule daily for scheduling conflicts and resolves conflicts. Arranges conference rooms as requested and assists with sets up audio-visual equipment such as microphones and phones.

Moves office furniture as required including but not limited to desks, file cabinets, tables, etc.

Inventory and maintain all office and desks keys for the Enterprise.

May perform out-of office messenger duties (post office/Federal Express).

Assist with administrative duties as needed, preparing reports, assisting with filing and copying and special projects.

Prepare month end usage reports for conference rooms.

Communicate regularly by e-mail to staff as needed and conduct internet search for products and services as requested.

High school diploma

Relevant Work Experience
Two years of closely related work experience in a Mailroom processing incoming and outgoing and operating a variety of mailroom/processing equipment.

• Must have basic knowledge of mailroom and copiers and be able to perform a variety of complex tasks.
• Ability to work under pressure and be extremely flexible.
• Must be able to work with a variety of personalities both internal and external and communicate in person and via e-mail.
• Must be able to lift up to 50 lbs consistently.
• Must have basic knowledge of the computer to be able to use e-mail and conduct internet searches...

Additional Qualifications
Position has latitude in some instances to decide when tasks are performed but not how. Decisions can be made on incoming mail and parcels only. Problems involved are prioritizing work load through the day.

ANA’s state of the art office is located in the heart of beautiful downtown Silver Spring, Maryland, just blocks from the Metro and a wide range of restaurants and shops. ANA offers competitive salaries, a flexible work schedule and great benefits that include the following and many more:
• Attractive benefit plan for Health, Dental, Vision, RX
• 3 weeks paid vacation and Christmas week off (paid)
• 9 paid holidays, birthday holiday, and 12 sick days
• Excellent matching 401K plan
• Tuition Reimbursement and Professional Development
• Flexible Spending Accounts

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