Job Details

Requisition Number 17-0242
Post Date 9/7/2017
Title Administrative and Technical Support Assistant to the IT Department
City Canaan
State NY
Description Administrative and Technical Support Assistant - IT

          “Are you passionate about supporting IT processes within a non-profit environment?”

  Come join a team that is responsible for balancing the information technology needs of one of the largest child welfare organizations in the state.
The IT Support Assistant is responsible for providing administrative and technical support to the Chief Information Officer, IT team and end users by coordinating, implementing and validating all systems to ensure team and end user needs are met in an efficient and cost effective manner.

Knowledge Skills and Abilities:

  • Minimum of High School diploma/GED required
  • · Minimum 1-3 years of experience. Technology, accounting or related office experience preferred.
  • Ability to multi-task and work in a fast paced environment; must be able to work flexible schedule as needed.
  • Must have excellent written and oral communication skills including data entry skills.
  • Must have excellent organization and time management skills.
  • Proven attention to detail skills. Demonstrated skills and working knowledge of MS Office programs including proficient experience with database systems including financial and IT systems.
  • Demonstrated familiarity with PC and network computing environments, hardware and software, applications, and operating systems, and IOS telephone technology.
  • Demonstrated knowledge of principles and processes for providing customer and personal service.
  • Must be able to respond effectively to sensitive inquiries and complaints.
  • Must be able to maintain confidential and sensitive information with discretion.
  • Knowledge of administrative and clerical procedures and systems such as managing files and records, note taking, running reports, designing forms, office terminology and other office related procedures.
  • Must have a current, valid driver’s license according to Agency guidelines
  • Ability to work with an economically and culturally diverse population.
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