Job Details

Apply Online
Send This Job to a Friend

Requisition Number 17-0172
Post Date 10/30/2017
Company CAPI
Title MFIP Program Manager
Job Type Full Time
City Minneapolis
State MN


CAPI USA has been working with immigrant, refugee and low-income communities since 1982 and serves about 3,500 participants annually.  CAPI’s mission is to guide individuals in their journey toward self-determination and social equality. CAPI’s holistic programming seeks to enhance economic and social change opportunities that allow people of all ages and nationalities to lead successful lives.



The MFIP Manager is responsible for ensuring the delivery of high quality, customer-focused employment services for approximately 450 Minnesota Family Investment Program (MFIP) participants that are enrolled in one of two CAPI MFIP programs (Minneapolis and South Suburban HUB). The MFIP Manager ensures that CAPI’s MFIP staff are properly trained, supervised and supported to achieve Hennepin County contracted outputs and outcomes. This position serves as CAPI’s expert on MFIP program guidelines and compliance and plays a leadership role in continually evaluating and improving CAPI’s performance in administering MFIP services. The MFIP Manager directly supervises 6.5 FTE staff and other adjunct staff and works with other CAPI staff to achieve the best outcomes possible for CAPI participants. Finally, this position is responsible for building effective partnerships, overseeing data entry/management and reporting, assisting with the financial performance of the program and serves as CAPI’s primary liaison with Hennepin County on all issues pertaining to MFIP program administration.



  1. Provide effective supervision
  • Directly supervises 6.5 FTE staff including 5.0 FTE Employment Counselors, 1 FTE Workforce Instructor, .50 FTE Case Aide and additional adjunct staff such as AmeriCorps/VISTA, interns, volunteers, etc.
  • Train staff; providing appropriate structure and professional development opportunities; and ensure staff are able to meet program objectives and results while adhering to program and agency policies and procedures.
  • Implements strategies to develop positive team work/ work environments and high level of integrity and work ethic.
  • Creates/reinforces a culture of strong worker/participant relationships, an asset-based approach, and high participant engagement in wrap-around programs/services (i.e., cross program and agency referrals and connections)
  • In consultation with CAPI’s Workforce Director, recruits, interviews, hires, promotes, administers disciplinary action and/or termination (per CAPI Personnel Policy) as appropriate

2. Manages CAPI’s MFIP programs that consistently provide high quality services and achieve desired outcomes

  • Oversees the development, implementation and evaluation of CAPI’s two MFIP programs that achieve at least 90% of desired outcomes.
  • Ensures fulfillment of all contract requirements including but not limited to: case management functions; case noting and file maintenance; monthly internal auditing/monitoring and achievement of program standards such as enrolling participants within 4 days of referral, following HIPPA standards, achievement of Work Participation Rates
  • Ensures relevant information is entered into Workforce One and Client Track and information is regularly analyzed • Coordinates across CAPI's internal workforce programs to ensure that MFIP participants are receiving necessary job readiness supports and career pathway access via RES, Career Pathways and Financial Services programs
  • Assess and communicate corrections to Hennepin County in regards to Preliminary Reports.

3. Provides effective fiscal oversight of programs to enhance CAPI’s financial position

  • Works with CAPI’s Workforce Director and MACC Alliance personnel to develop and amend program budgets
  • Assist Workforce Director with managing CAPI’s MFIP budgets; assuming responsibility for all budgeted client support expenses and program supplies
  • Participates in a variety of internal (CAPI/MACC Alliance) and external (funder) financial audits and site visits and negotiates financial agreements with organizational partners in consultation with the Workforce Director


  • Bachelor’s degree in Human Services or related field; or equivalent combination of work and educational experience.
  • Five years of progressively responsible work experience in workforce development programs.
  • Bilingual preferred.
  • At least two years direct experience in MFIP program.
  • One year of supervisory experience required.
  • GCDF certification preferred.
  • Excellent communication (verbal and written), counseling/coaching and conflict resolution skills.
  • Experience using Workforceone, MAXIS, and ECF databases preferred.
  • Ability to work effectively in a mission-driven agency whose clients and staff exhibit significant diversity with respect to race, ethnicity, sexual orientation, socio-economic status, nationality, and religion.
  • Ability to coach, support and motivate participants in obtaining and retaining full-time employment.
  • Ability to retain a working knowledge of participant-specific needs related to limited English proficiency, basic needs, immigration, transportation, disability status, and career development.
  • Knowledge and sensitivity to psychosocial, economic and physical conditions affecting MFIP participants.
  • Access to reliable transportation and ability to meet agency’s driving requirements
CAPI USA is an Equal Opportunity/Affirmative Action Employer and will not discriminate against any person on the basis of race, religion, national origin or sex in violation of Title VII.  CAPI USA prohibits discrimination against employees, applicants for employment on the basis of age, race/color, disability, marital status, national origin, religion, sex, gender identity, sexual orientation, familial status, genetic information or veteran’s status. AN AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER M / F H DV.
Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the recruiting process. If you apply for this position, you may see references to MACC in some online materials. You may also be contacted by a MACC employee to conduct or schedule an interview.
Apply On-line
Send This Job to a Friend

An Equal Opportunity Employer