Job Details

Requisition Number 17-0003
Title Regional Manager Client Operations
Employment Type Full Time
City Worcester
State MA
Description

Improves Client satisfaction by managing client expectations and relationship while managing the performance of both the Facility Managers and Facilities under their oversight.

Client Management

  • Reviews all reports and invoices before sending to client
  • Holds regular meetings with client to ensure client satisfaction, documents decisions and action items
  • Creates annual budget for Client, including updated staffing plans
  • Responds to Client issues outside the scope of the Facility Manager
  • Works on behalf of the Client and MJardin to help contain costs through activities such as reviewing overtime reports, supply usage, etc.

Staff Management

  • Provides management of Facility Managers through 1:1’s, team meetings, and regular written reports
  • Conducts performance evaluations for Facility Managers
  • Occasionally conducts skip level meetings
  • Regularly tours facilities to ensure clean Facilities, observe issues first hand, and build rapport with staff
  • Mentors staff as necessary •

Performance Management

  • Monitors production metrics such as adulteration rates, gm/ sq. ft., and yields to verify that MJardin is meeting customer obligations and expectations
  • Prepares and presents regular reports of Facilities under management to other members of Management
  • Establishes other metrics as necessary

Compliance

  • Monitors Local, State and Federal regulations and standards. Works with other members of MJardin team to ensure compliance to current and future rules and regulations.
  • Works with Audit team to ensure compliance to company’s cultivation standards as needed, assists client with gathering information for them to maintain / update license

Business Manager

  • Reviews work orders to ensure cost containment
  • Continuously keeping eye out for ways to manage costs and maximize revenues
Requirements • Bachelor’s degree in Horticulture, Agriculture, or similar field
• Experience working in Operations
• Experience with Client Management
• Experience managing managers and hourly employees
• Accustom to working in a regulated industry
• Comfortable using Excel to do basic data analysis
• Excellent written and verbal communication skills
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