Careers

Job Details

Position Title Quality Officer
Requisition Number 16-0018
Post Date 2/12/2016
City Washington DC
Description The Office of the CEO develops and implements Pact’s strategy and oversees all operational and financial matters of the organization. The team consists of a small group of professionals dedicated to supporting Pact’s CEO with decision making, day-to-day management of the organization, and execution of strategic priorities and initiatives. The Office of the CEO interacts with staff from a wide cross-section of the organization and leads many of the most high-profile initiatives the organization embarks upon. This office also supports the CEO with Board of Director engagement and staff communication as well as oversight of Pact’s subsidiaries.

Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.


Position Purpose:

The Quality Officer will support the Office of the CEO in coordinating an enterprise-wide initiative to make continuous quality improvement part of Pact’s DNA. In this role, you will be responsible for co-creating a quality management system that supports and empowers staff to deliver products and services that consistently satisfy our customers’ needs. You will also be involved with ensuring that this initiative syncs with the strategy and culture of Pact, through communications, stakeholder management, and change management work.

Key Responsibilities:

Document control
• Inventory all policies, procedures, standards, forms and templates
• Develop a framework to prioritize policies, procedures, forms and templates for updating
• Update policies, procedures, standards, forms, and templates in partnership with relevant stakeholders
• Create new forms and templates in partnership with relevant stakeholders, as needed
• Develop a taxonomy of keywords and file naming conventions to facilitate content search and discovery
• Load and organize (name, tag, etc.) content into a central repository
Process mapping
• Inventory core business processes, in partnership with relevant stakeholders
• Develop a framework to prioritize which core business processes should be optimized
• Document and optimize high priority core business processes in partnership with relevant stakeholders
• Develop checklists to support ongoing documentation of compliance with optimized processes
• Create a repository of business processes in accordance with process management best practices
Standards mapping
• Inventory all technical, financial, project management, and other standards
• Develop a framework to prioritize which standards should be updated
• Update high priority standards in partnership with relevant stakeholders
• Develop checklists to support ongoing documentation of compliance with updated standards
• Develop a taxonomy of key words and file naming conventions to facilitate content search and discovery
• Load and organize (name, tag, etc.) content into a central repository

Basic Requirements:

• Bachelor’s degree
• One to three years’ experience in process improvement, quality management, organizational development, or related field
• Must be highly organized and detail oriented
• Must enjoy reading and distilling large quantities of information
• Must be self-accountable and demonstrate clear bias for action
Preferred Qualifications
• Familiar with enterprise content management platforms and approaches is desired
• Willingness to research and learn new approaches and technologies is desired
• Interest or experience working in international development is desired
• Experience collaborating with staff from a wide cross section of an organizations is desired
• Experience communicating with staff from a wide cross section of an organization is desired
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