Do you love helping customers? Are you an organized team player? Do you enjoy a retail environment? Why not make The Roomplace
your workplace?
The RoomPlace is coming to the Dayton, Ohio market!
Be a part of our growing team of outstanding professionals. This is a very exciting opportunity for someone to join our company entering the Dayton market and help area residents design the homes of their dreams. We are focused on delivering exceptional service and home furnishing products to our customers.
While our Dayton area stores will be brand new to the market, our roots date back to 1912, when Sam Berman founded Harlem Furniture, bringing furniture directly to customers doors in Chicago. Now, with over 25 locations across Illinois and Indiana, The RoomPlace serves a much wider base of furniture shoppers with the same commitment to meeting personalized tastes. Over the course of these hundred plus years, we have always remained a family-owned and community-oriented businesses, bringing our customers exquisite furniture at affordable prices. This is who we are and what we do every day.
Apart from offering great value and service, The RoomPlace has set itself apart by bringing a total-room concept to furniture shopping providing fully coordinated room sets curated by a team of experienced designers. With the continued support of our customers, we are looking into the future with marketing and development plans aimed at continued growth throughout the Midwest.
We currently have an opening(s) for a Customer Care Representative.
Essential Purpose of Position
1. Answering customer inquiries within the retail stores and sometimes including incoming “queue” calls when scheduled to resolve customer concerns.
2. Scheduling delivery appointments for customers
3. Probing by asking relevant questions to ensure customer’s needs are being met.
4. Processing all sales including cash, check, credit and finance. Takes payments for sales and finance.
5. Managing a cash drawer, takes in cash, makes changes, and accurately balances the cash drawer.
6. Assisting in the preparation and the generation of reports.
7. Maintaining Sales related paperwork
8. Assisting sales associates and customers in resolving complaints and/or referring problems to office management.
9. Supporting the sales team and service by identifying key teams to resolve issues affecting customers.
10. Taking “Service with a Smile” to a whole new level.
