Essential Purpose of Position:

Responsible for leading all aspects of store operations  with a primary focus on  continuously improving the sales and profitability of the store and building customer loyalty by providing outstanding customer service and repeat customer satisfaction.  Follows direction set by the VP of Sales. Leads store by planning, directing and coordinating activities consistent with established goals, objectives, and policies of the Company.

BASIC COMPETENCIES OF EVERY EMPLOYEE

Attendance & Punctuality

             Scheduling Time off

             Begin work on time

             Keeps absences within guidelines

             Arrives to meetings & training on time

Planning & Organization

             Prioritize and plan work activities

             Use time efficiently

             Plan for additional resources

             Integrate changes smoothly

             Set goals and objectives

             Work in an organized manner

Teamwork

             Balance team and individual responsibilities

             Exhibit objectivity and openness to others’ views

             Give and welcome feedback

             Contribute to building a positive team spirit

             Put success of team above own interests

BASIC MANAGEMENT COMPETENCIES OF EVERY MANAGER

Performance Coaching

             Define responsibilities and expectations

             Set goals and objectives

             Give performance feedback

             Recognize contributions

             Encourage training & development

Lead People

             Provide direction and gain compliance

             Include subordinates in planning and make self available to subordinates

             Take responsibility for subordinates’ activities

             Discipline where appropriate

             Provide regular performance feedback

             Develop subordinates’ skills and encourage growth

Judgment

             Display willingness to make decisions

             Exhibit sound and accurate judgment

             Support and explain reasoning for decisions

             Include appropriate people in decision making process

             Make timely decisions

Delegation

             Delegate work assignments

             Match the responsibility to the person

             Give authority to work independently

             Set expectations and monitor delegated activities

             Provide recognition for results

Leadership

             Exhibit confidence in self and others

             Inspire respect and trust

             React well under pressure

             Show courage to take action

             Motivate others to perform well

Qualifications:

1.            Must have a Degree in Retail Administration or equivalent field or significant retail management experience.

2.            Must have outstanding Leadership Skills in order to attain a successful and cohesive staff.

3.            Able to lead, motivate, influence peers, customers, and employees

4.            Multitask, exercise self-discipline and works well under pressure.

5.            Strong interpersonal, analytical, communication, organization and follow-though skills.

6.            Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and people skills

7.            Demonstrated ability to coach, train, mentor and manage staff in a big ticket commissioned environment.

8.            Must have demonstrated proficiency with computer applications to run reports and other store procedures/operations.

9.            Planning, administrative, and organizational skills and skill in making calculations

10.          Bilingual spoken fluency in languages of local store market highly preferred