Job Related Responsibilities         

1.             Handling inbound/outbound calls including driver calls

2.             Support the Management in resolving customer concerns in a professional manner.

3.             Manage tagging and signage printing and prep issues.

4.             Schedule Technician appointments to service merchandise when appropriate based on warranty

5.             Manage staffing issues to meet business needs, train, evaluate, coach and develop while holding staff accountable

6.             Prepare, complete and audit the following reports daily:

·         Floor Sample

·         COD & B/O

·         Confirm no past due orders are open in Oracle

·         Sales Tax Audit no

·         Sort Code Audits run SOR report

·         FIN (Gafco, RAC, FlexPay and Smart Lease)

Prepare, complete, and audit the following reports weekly:

·         LWY

·         CBD

·         Open Care Kits

·         Open Bed guards

·         Code 345 report – SOR report

7.             Maintain/audit petty cash weekly.

8.             IR & ISO maintenance and Finalize Direct Ship PO’s timely, including checking in ISO Trucks

9.             Perform the following maintenance to orders as necessary including:

·         Dollar Transfers

·         Back orders

·         GPSR

·         Add floor locations

Qualifications

1.     Must have a thorough working knowledge of computers,

2.     Outstanding communication (both written and oral),

3.     Strong customer service and leadership skills are required.

4.     Must have the ability to ensure compliance with company policies and procedures.

5.     Associates Degree in Office Management or equivalent preferred.