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Requisition Number 19-0002
Post Date 1/11/2019
Title Business Analyst
City Rock Island
State IL
Description Organizational Overview:
Royal Neighbors is not an ordinary insurance firm. Since 1895, we have held true to our mission to support women and those they care about by offering opportunities that other companies don’t. Our members receive competitive coverage, member benefits such as scholarships, disaster aid, health discounts, and the opportunity to volunteer and give back to their communities.

Employment with a Difference is what you will have as a Royal Neighbors of America employee. At Royal Neighbors of America, our culture and values define who we are. With over a century of proud history working to empower the lives of women and their families, we share basic beliefs and attitudes that enable our employees to thrive in a high-quality and rewarding work environment.

Summary of Role:
Royal Neighbors of America is searching for a Business Analyst. This position is primarily responsible for gathering and documenting business and end-user requirements on projects.

Essential Duties and Responsibilities:
•Consults with business users to determine and validate project requirements, including functionality, features and interfaces.
•Analyzes, defines, and documents requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls, and outputs.
•Writes and maintains business requirement documentation to describe business and end-user requirements.
•Works with end user to determine and document new business work flow.
•Validates that all business requirements are being met by the proposed technical solution.
•Serves as liaison between the project team and the end user.
•Trains end users or technical support staff to use programs. Available outside regular working hours to assist in resolving production or implementation problems.
•Responsible for identifying improvements to the process of gathering and documenting business requirements, including evaluating and implementing technology solutions. Expands PMO use of known best practices to meet evolving Society needs.
•Collaborates closely with manager and peers for overall Portfolio and Program success.
•Establishes and sustains positive vendor work relationships.
•Other duties as assigned

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
Bachelor degree or equivalent from four-year College; or seven years related experience and/or training; or equivalent combination of education and experience in requirements definition and project management tools.

Entry, Basic, and Mid-level Life Office Management Association (LOMA) courses will be required upon acceptance of position.

Certificates, Licenses, Designations, Registrations:
LOMA Level 1 certificate and Associate, Customer Service (ACS) required. Associate, Life Management Institute (ALMI) and Certified Business Analyst Professional (CBAP) preferred.

Core Competencies:
Communicates Clearly and Effectively, Knows the Job, Achieves Results, Builds Partnerships, Adapts to and Promotes Change, Makes Decisions.

Technical Competencies:
Process mapping, modeling, requirements management, change management, stakeholder identification.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Computer Skills: Knowledge of Word, Excel, PowerPoint, Visio, SharePoint, and systems design required. Conceptual knowledge of systems analysis, ASP.NET, VB.NET, C#, SQL Reporting Services, Cognos, and MS SQL preferred.

Industry Competencies:
General insurance industry knowledge.

Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk and sit. The employee is frequently required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and /or move up to 5 pounds, frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Benefits:
Royal Neighbors offers a competitive benefits package including an annual bonus, medical, dental, vision, health savings account with annual employer contribution up to $1,000, excellent 401K plan with up to 9% employer contribution and immediate vesting, short and long term disability, company paid term life insurance, 11 paid holidays, generous PTO program, education assistance with reimbursement up to 100%, company paid insurance and related courses for life insurance designation, insurance products discount, and much, much more.

We are an Equal Opportunity Employer
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