Job Details

Apply Online
Send This Job to a Friend

Requisition Number 20-0001
Post Date 1/7/2020
Title Sr Infrastructure Administrator
City Lafayette
State LA
Description Position Summary:
Under general supervision, recommends, plans and executes moderately complex installation, configuration, operation, high availability, and security in a primary lead role for server and storage systems, and a secondary role for data/voice networks, phone, and video surveillance. Systems are located on-premise in two data centers or cloud-hosted, include physical and virtual machines, a Virtual Desktop Infrastructure, and a wide-area-network of about 20 sites. Provides technical mentoring to the Help Desk Analysts, who handle desktop computing and first-tier service incidents and requests from end users. Under general direction, provides second-tier support for escalated problems or complex requests from end users. Interacts with network services, software systems engineering, and/or applications development to design and implement solutions and to ensure high levels of service availability. Participates in Incident and Problem Management to restore service, identify root causes, and develop corrective and preventative actions. Develops and executes cybersecurity preparedness plans, awareness training, and incident response. Maintains currency and highest level of technical skill in fields of expertise. Shares in on-call rotation during evenings and weekends to accept users’ calls or Help Desk tickets, and resolves or escalates business critical requests or issues.

Primary Responsibilities:
% of time Responsibility
70% Installs, configures, optimizes, maintains and secures the following products and services:
• Windows and Linux servers in a VMware infrastructure
• EMC VNX (SAN, NAS, and CIFS services) and RecoverPoint
• HP Nimble
• Veeam Backup & Replication
• Virtual desktops in VMware Horizon / VM View
• Exchange 2010, 2013, Office 365, Exchange Online Protection, Barricade MX
• Active Directory, ADFS, ADConnect, including user, security and policy management
• DHCP, DNS, WINS for servers and desktops located across multiple locations
• Windows Deployment Services (WDS) and Windows Server Update Services (WSUS)
• Dell SupportAssist and Lenovo System Update
• SolarWinds for monitoring infrastructure
• IIS, HTTP, Apache/Tomcat for web-based infrastructure and business applications
• Microsoft Cluster Service, particularly in support of SQL Server
• Network load balancing appliances (Kemp Loadmaster)
• Cisco routers, switches, firewall and anti-malware protection
• Cisco Unified Communication Manager, Call Center, Unity Voicemail
• Meraki Cloud Managed Security appliances and WiFi access points
• Security vulnerability lifecycle management (asset scanning and remediation)
10% Responsible for identifying, researching and resolving technical problems. Respond to telephone calls, email and associate requests for technical support. Document, track and monitor problems to ensure a timely resolution.
10% Assist installation of Business Unit hardware such as desktops, laptops, printers, and mobile devices. Some travel may be required in Texas or Louisiana in support of small branch offices and truck operations sites.
5% Monitor Help Desk incidents and requests to optimize customer satisfaction. Implement and communicate business systems and infrastructure changes to Help Desk analysts.
5% Provide feedback to business groups on training that would reduce support needs. Keep abreast of technology advances, trends, and new hardware and software products in end user computing and ensure that subordinates are trained on new and improved processes and procedures.

Minimum Job Qualifications:
BA / BS Degree in Computer Science or Information System or related experience.
10 years system administrator responsibility for Windows, Linux, and VMware.
3 years managing Windows Exchange.
3 years managing Cisco network and phone systems.

Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical personnel. Must be able to work effectively both individually and as a member of a team.
Strong Customer Service skills are required. Ability to adjust to constantly changing priorities.
Self–motivated with ability to work in a fast-paced environment. Able to prioritize the work and maintain a high sense of urgency for deliverable dates. Detail oriented with an ability to handle multiple tasks at once.

Requirements Position Summary:
Under general supervision, recommends, plans and executes moderately complex installation, configuration, operation, high availability, and security in a primary lead role for server and storage systems, and a secondary role for data/voice networks, phone, and video surveillance. Systems are located on-premise in two data centers or cloud-hosted, include physical and virtual machines, a Virtual Desktop Infrastructure, and a wide-area-network of about 20 sites. Provides technical mentoring to the Help Desk Analysts, who handle desktop computing and first-tier service incidents and requests from end users. Under general direction, provides second-tier support for escalated problems or complex requests from end users. Interacts with network services, software systems engineering, and/or applications development to design and implement solutions and to ensure high levels of service availability. Participates in Incident and Problem Management to restore service, identify root causes, and develop corrective and preventative actions. Develops and executes cybersecurity preparedness plans, awareness training, and incident response. Maintains currency and highest level of technical skill in fields of expertise. Shares in on-call rotation during evenings and weekends to accept users’ calls or Help Desk tickets, and resolves or escalates business critical requests or issues.

Primary Responsibilities:
% of time Responsibility
70% Installs, configures, optimizes, maintains and secures the following products and services:
• Windows and Linux servers in a VMware infrastructure
• EMC VNX (SAN, NAS, and CIFS services) and RecoverPoint
• HP Nimble
• Veeam Backup & Replication
• Virtual desktops in VMware Horizon / VM View
• Exchange 2010, 2013, Office 365, Exchange Online Protection, Barricade MX
• Active Directory, ADFS, ADConnect, including user, security and policy management
• DHCP, DNS, WINS for servers and desktops located across multiple locations
• Windows Deployment Services (WDS) and Windows Server Update Services (WSUS)
• Dell SupportAssist and Lenovo System Update
• SolarWinds for monitoring infrastructure
• IIS, HTTP, Apache/Tomcat for web-based infrastructure and business applications
• Microsoft Cluster Service, particularly in support of SQL Server
• Network load balancing appliances (Kemp Loadmaster)
• Cisco routers, switches, firewall and anti-malware protection
• Cisco Unified Communication Manager, Call Center, Unity Voicemail
• Meraki Cloud Managed Security appliances and WiFi access points
• Security vulnerability lifecycle management (asset scanning and remediation)
10% Responsible for identifying, researching and resolving technical problems. Respond to telephone calls, email and associate requests for technical support. Document, track and monitor problems to ensure a timely resolution.
10% Assist installation of Business Unit hardware such as desktops, laptops, printers, and mobile devices. Some travel may be required in Texas or Louisiana in support of small branch offices and truck operations sites.
5% Monitor Help Desk incidents and requests to optimize customer satisfaction. Implement and communicate business systems and infrastructure changes to Help Desk analysts.
5% Provide feedback to business groups on training that would reduce support needs. Keep abreast of technology advances, trends, and new hardware and software products in end user computing and ensure that subordinates are trained on new and improved processes and procedures.

Minimum Job Qualifications:
BA / BS Degree in Computer Science or Information System or related experience.
10 years system administrator responsibility for Windows, Linux, and VMware.
3 years managing Windows Exchange.
3 years managing Cisco network and phone systems.

Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical personnel. Must be able to work effectively both individually and as a member of a team.
Strong Customer Service skills are required. Ability to adjust to constantly changing priorities.
Self–motivated with ability to work in a fast-paced environment. Able to prioritize the work and maintain a high sense of urgency for deliverable dates. Detail oriented with an ability to handle multiple tasks at once.

Apply On-line
Send This Job to a Friend